Frequently Asked Questions

Q: I’ve forgotten my Single-Sign On (SSO) account password?

A: You can reset your password by going here, and selecting option C ‘Reset a forgotten password’. If you have an issue or have forgotten your security question, please contact us.

Q: I have forgotten my Remote Access (Eduroam WIFI) password?

A: Remember, your Remote Access Password is not the same as your SSO/Nexus Password. You can test your Remote Access password here.  If you’re unable to remember your password you can reset it at https://register.it.ox.ac.uk After resetting, you’ll need to wait 15 minutes for any password change to take effect.

Q: My Remote Access password is correct but still can’t connect to Eduroam?

A: When connecting, don’t forget that your username for Eduroam takes the format SSO@ox.ac.uk (ie orie1234@ox.ac.uk). With connection difficulties, it can also be helpful to ‘forget’ the old connection.

Q: How do I access my University emails?

A:  You can access your emails via the web at the Nexus website here: https://outlook.office365.com. You can also add your emails to an email client such as Outlook or Mail etc with the instructions here.

Q: How do I connect to the internet?

A: Eduroam WIFI is the primary means of connecting to the internet within College, and also throughout Oxford University. Please see Wireless at Oriel for instructions on using Eduroam.

Q: Can I use a wired internet connection?

A: Wireless is the primary means of accessing the internet in College but in certain circumstances on request we can provide you with wired access. Please request this by emailing it-support@oriel.ox.ac.uk and giving us the reason why you need wired access. Also, we’d appreciate it if you could provide your room number and port number. Please be aware that a wired connection is not possible in all locations.

Q: How do I print to the College printers?

A: You can print from your own device by going here: https://print.oriel.ox.ac.uk  Please see Printing at Oriel for instructions here.

Q: Can I use my own printer in College?

A: You’re welcome to use your own printer but you will only be able to connect to your printer using a USB cable, since wireless printers cannot authenticate to Eduroam.

Q: Can I download Microsoft Office for free?

A: A free download of Microsoft Office 365 is available to all University members. More information is available at the IT Services website here.

Q: Do you have any Anti-Virus software I can use?

A:  Yes, Sophos Anti-Virus is free to all active University members from Registration here: https://register.it.ox.ac.uk/self/software.

Q: Do you do laptop repairs?

A: We’re happy to look at your laptop and diagnose any faults with software or hardware. Generally, we don’t have the facilities to repair hardware faults but will try to point you in the right direction. With laptop faults, we work with a ‘best endeavours’ approach and you will probably need to leave your device with us. Please email ahead on it-support@oriel.ox.ac.uk.

Q: Do you have a laptop I can borrow?

A: We have an extremely limited number of spare laptops that can be borrowed for fixed short periods. Please email ahead with your request: it-support@oriel.ox.ac.uk. Please note we cannot guarantee availability, and during this current lockdown period all our laptops are out for remote working.